Payment file billing and subscriptions

Payment-file charges apply when a unique file is first downloaded or sent. Releasing the same file again does not use another credit. Prices exclude VAT.

The published payment-file pricing takes effect on 1 February 2027. If the billing page says setup is optional, you can continue without selecting a plan during the transition period.

Choose a payment option

Option	Price	Best for
Free token credits	Three per user	Trying payment-file downloads. They do not renew and are shared across that user's companies.
Pay As You Go	€3.50 per credit	Occasional files. Credits are prepaid and can be shared by authorised users of the billing account.
Regular Payments	€15 per company per month	Includes three files for that company each billing period; additional files cost €1 each.

Every file can contain unlimited payment lines. Parolla does not change your plan automatically.

Buy PAYG credits or subscribe

Select the company.
Open its Company page and choose Buy PAYG credits or Subscribe. You can also open the user menu and choose Billing & subscriptions.
Select an existing billing customer or create one.
Complete the secure checkout.

PAYG credits become available after payment is confirmed. A subscription belongs to one company; its included three-file allowance is not shared with other subscribed companies.

If you have unused ParollaTools tokens, you can convert them into PAYG credits. Read the ParollaTools token import guide.

Billing customers and users

A billing customer holds payment details, invoices and PAYG credits. It can pay for more than one company. The billing-customer owner can add an existing Parolla user as a billing manager:

Open the user menu and choose Billing & subscriptions.
Open Billing accounts and use the actions menu for the account.
Choose Edit users, enter the user's Parolla account email and choose Add user.

Billing users can share that account's PAYG credits. They must also have access to the company whose file they are releasing.

Manage payment details and invoices

From Billing accounts, use the account actions to edit payment details, update the billing contact or view invoices. Only authorised billing users can open these provider-hosted pages.

The Subscriptions page shows each company, plan, status and renewal date. The subscription contact can edit its plan, open billing details, view invoices or submit a transfer request.

Cancel a subscription

Open the company's payment billing page and choose Cancel subscription at period end. The subscription remains available until the displayed period end. It does not automatically switch to PAYG; you can purchase PAYG credits separately when needed.

Pending or failed payments

The billing page shows a warning when a bank payment is pending or a payment is past due. Downloads may remain available during the displayed grace period. If confirmation is not received or the payment is denied, subscription-funded downloads are paused. Use Manage Billing to update the payment method.