Import ParollaTools tokens

Before you start

• You must be the owner of the billing account that will receive the credits. A billing manager cannot import them.
• You need either the ParollaTools token code or access to Parolla using the same email address recorded against the token.
• If you do not have a billing account, Parolla creates a personal billing account when you import.

Check your balance

1. Sign in to Parolla.
2. Open the user menu and choose Billing & subscriptions.
3. On Billing accounts, choose Import Tools credit.
4. Under Look up by, select Token code or Signed-in email address.
5. Enter the token code if required, then choose Check balance.

Email lookup only works for your signed-in Parolla email address. A token code can be used even when its recorded email address is different.

Import the balance

1. Select the billing account that should receive the PAYG credits. Only accounts you own are available.
2. Confirm that the displayed balance and destination account are correct.
3. Choose Import balance.

After a successful import, the new PAYG credits appear against the selected billing account. Its authorised billing users can share those credits, but each user must also have access to the company whose payment file they release.

How the conversion works

Each ParollaTools token is valued at €2.00. The total value is converted into €3.50 payment-file PAYG credits, with any partial credit rounded up in your favour.

If the import does not work

• No balance found: check the token code, or confirm that your signed-in email matches the email used in ParollaTools.
• Account is unavailable: ask the billing-account owner to complete the import. Managers cannot import Tools credit.
• Token already imported: a token balance can be claimed only once.
• Service unavailable: wait and try again. The balance is not cleared unless the import completes successfully.

Keep token codes private. Anyone who has a valid code may be able to look up and claim its available balance.